Returns + Exchanges
Customer satisfaction is our primary goal. See below if you're not completely satisfied:
- Full price merchandise can be returned for a full refund within 14 days of the delivery date. Merchandise returned past the above timeframe may be returned in exchange for credit only
- Special merchandise CANNOT be returned for a refund, only a credit
- Citrine Grey will only accept returns for items that have all tags attached and are not worn, washed or altered in anyway. If merchandise is returned that does not meet our return policy, Citrine Grey has the right to refuse a refund. We do not accept returns on items purchased at special events or sample sales.
- Shipping charges for returned merchandise are non-refundable and the customer is required to pay shipping on any returned orders.